Senior Manager Operations
Datamark, Inc. is hiring for Senior Manager Operations in Mumbai, Maharashtra, India. Manager level. First seen October 9, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Datamark, Inc.
- Where
- Mumbai, Maharashtra, India
- Level
- Manager
- First seen
- October 9, 2026
- Listed via
- Workable
What the posting says
Key Responsibilities Operational Management - Lead and manage daily BPO operations across both Voice and Non-Voice processes, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). - Develop, implement, and refine operational strategies that ensure high levels of efficiency, quality, and customer satisfaction. - Oversee execution of production plans and monitor team performance metrics to drive continuous improvement. - Handle high-level client escalations effectively and ensure issues are resolved promptly and professionally. Team Leadership - Lead,…
Read more and apply on Datamark, Inc.'s site
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