Lead ITSM/ITIL Consultant (SME)

Company

Northramp LLC

Where

Washington, District of Columbia, United States

Level

Senior

First seen

October 23, 2026

Listed via

Workable

What the posting says

Opportunity Overview Northramp is seeking an ITIL v4 Expert or ITIL Master-certified Lead ITSM/ITIL Consultant to serve as the senior IT service management authority on an enterprise Service Desk modernization for a federal agency. The engagement consolidates distributed Level 1 IT support across the agency’s divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow, while preserving specialized support tiers such as executive white-glove service. You will lead the current-state assessment, design the future-state service…

Read more and apply on Northramp LLC's site

More jobs like this

1. Operations Analyst

   CACI, INC.-FEDERAL · Alexandria, VA, US · $79k–$165k a year · First seen Nov 4

   Save to apply

2. Operations Analyst

   CACI, INC.-FEDERAL · Fort Belvoir, VA, US · $79k–$165k a year · First seen Nov 4

   Save to apply

3. Commercial Analyst

   Capital Power · Washington, DC · $117k–$136k a year · First seen Nov 4

   Save to apply

4. Senior Program Analyst – Future Operations

   Graham Technologies · Arlington, VA · $140k–$150k a year · First seen Nov 4

   Save to apply

5. FinOps and Technology Business Management (TBM)

   Strategic Growth Partners · Washington, D.C. · First seen Nov 4

   Save to apply

See all 316 Management Analysts jobs in Washington, DC

A search agent finds the jobs this list misses: the ones that mean the same without the same words. Have Destava watch for lead itsm/itil consultant (sme) jobs in Washington, District of Columbia, United States, new matches every morning on your own account.