Destava

Senior Service Desk Analyst

Sword Group is hiring for Senior Service Desk Analyst in Glasgow, Scotland, United Kingdom. Senior level. First seen October 1, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Sword Group
Where
Glasgow, Scotland, United Kingdom
Level
Senior
First seen
October 1, 2026
Listed via
Workable

What the posting says

The role is responsible for taking full ownership of assigned Incidents and Requests, including more complex or sensitive issues, ensuring they are investigated, progressed, resolved or escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. In addition to managing their own workload, the role provides technical guidance and peer support, helps maintain operational standards and leads by example. The Senior Service Desk Analyst plays an important part in ensuring…

Read more and apply on Sword Group's site

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