FBS-Senior Operations Analyst
Capgemini is hiring for FBS-Senior Operations Analyst in Hyderabad, Telangana, India. Senior level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Capgemini
- Where
- Hyderabad, Telangana, India
- Level
- Senior
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
The team is responsible for: Maintaining and continuously improving knowledge content used by employees, agents (Exclusive & Independent), vendors, and customers Driving performance and optimization of digital messaging channels including chat, SMS, and asynchronous messaging Managing chat routing strategies, queue design, and agent experience across platforms (e.g., CCAI and legacy environments) Advancing conversational AI and Generative AI capabilities, including LLM-powered search and response generation Leveraging data insights to improve containment, deflection, handle time, and overall…
Read more and apply on Capgemini's site
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