Quality Assurance Analyst
Ten Group is hiring for Quality Assurance Analyst in New York, New York, United States. Mid level. First seen October 3, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Ten Group
- Where
- New York, New York, United States
- Level
- Mid
- First seen
- October 3, 2026
- Listed via
- Workable
What the posting says
As a Quality Assurance Analyst, you will support the delivery of consistent, high-quality member experiences by independently evaluating customer interactions against Ten and client-specific quality standards. You will assess service interactions to identify strengths, performance gaps, and opportunities for improvement. Working closely with the CX Team Manager, Operations, Training, Client Services, and other key stakeholders, you will provide objective and actionable feedback, support quality activities, identify quality trends, and contribute to initiatives designed to improve service…
Read more and apply on Ten Group's site
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