MY - CS - Data Analyst
Zeal Group is hiring for MY - CS - Data Analyst in Kuala Lumpur, Federal Territory of Kuala Lumpur, M. Mid level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Zeal Group
- Where
- Kuala Lumpur, Federal Territory of Kuala Lumpur, M
- Level
- Mid
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
Key Responsibilities 1. Customer Service Performance Monitoring (KPI) - Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate - Develop and maintain dashboards and reports to provide clear performance visibility - Identify performance gaps and recommend actionable improvements 2. Data Analysis & Insights - Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities - Provide insights to improve service quality, operational efficiency, and customer satisfaction - Support regular…
Read more and apply on Zeal Group's site
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