Field Retention Agents
Tatu City is hiring for Field Retention Agents in Tatu City, Kiambu County, Kenya. Mid level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Tatu City
- Where
- Tatu City, Kiambu County, Kenya
- Level
- Mid
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
In this role, you won't just be saving accounts; you will be restoring relationships. You will proactively engage with dormant or suspended customers, address their concerns, and implement strategic win-back solutions to strengthen long-term loyalty. Key Responsibilities - Active Re-engagement: Visit inactive or terminated customers in person to resolve past issues and convert them back into active, paying subscribers. - Relationship Management: Act as a brand ambassador, conducting follow-ups to reinforce the value of our services and identify underlying "pain points" leading to churn. -…
Read more and apply on Tatu City's site
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