Service Delivery Manager (English, German)
D-ploy is hiring for Service Delivery Manager (English, German) in Basel, Basel City, Switzerland. Manager level. First seen November 5, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- D-ploy
- Where
- Basel, Basel City, Switzerland
- Level
- Manager
- First seen
- November 5, 2026
- Listed via
- Workable
What the posting says
Tasks and Responsibilities - Manage and lead customer facing teams providing IT support services to ensure consistent and high-quality service performance. - Oversee day-to-day operations of IT service delivery, ensuring adherence to service level agreements (SLAs) and operational KPIs. - Develop and implement strategies to improve service efficiency, quality, and customer satisfaction. - Act as the primary point of contact for service delivery-related issues, working with customer stakeholders and internal teams to resolve incidents and escalations. - Collaborate with other teams to ensure…
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