Product Support Associate - L2
WATI.io is hiring for Product Support Associate - L2 in Bengaluru, Karnataka, India. Mid level. First seen October 24, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- WATI.io
- Where
- Bengaluru, Karnataka, India
- Level
- Mid
- First seen
- October 24, 2026
- Listed via
- Workable
What the posting says
They are responsible for troubleshooting complex technical issues, resolving problems, and ensuring high customer satisfaction. This role follows rotational shifts across APAC (6 AM–3 PM IST), General (9 AM–6 PM / 10 AM–7 PM IST), and EMEA (1 PM–9 PM / 2 PM–10 PM IST). There are no night shifts, but flexibility is required during incident escalations. The role also include weekend shifts while maintaining a 5-day work week. Key responsibilities include: - Technical Expertise: Serve as the second-level technical support expert for our SaaS product, demonstrating an in-depth understanding of…
Read more and apply on WATI.io's site
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