Member Experience Specialist

Company

Facet

Where

United States

Arrangement

Remote

Level

Mid

First seen

August 9, 2026

Listed via

Workable

What the posting says

We are seeking a Member Experience Specialist who thrives on direct interaction—someone who can turn a complex financial process into a seamless, supportive conversation. In this role, you are the primary voice and face of Facet. You will spend your day engaging deeply with members via phone, email, and Zoom , acting as a dedicated guide through the technical hurdles of investment rollovers and account transfers. You won’t just be answering questions; you’ll be building trust, providing "white-glove" technical walkthroughs, and ensuring every member feels confident and supported as they act…

Read more and apply on Facet's site

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