Patient Experience Manager
NakedMD is hiring for Patient Experience Manager in Costa Mesa, California, United States. Manager level. First seen October 15, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- NakedMD
- Where
- Costa Mesa, California, United States
- Level
- Manager
- First seen
- October 15, 2026
- Listed via
- Workable
What the posting says
Key responsibilities include: Call Center Operations & Performance • Manage the daily operations of NakedMD’s call center with the same rigor and ownership a Studio Manager brings to a physical location — staffing, scheduling, queue management, workflow optimization, and accountability to performance targets across both the on-site and offshore teams. • Monitor and own KPIs including inbound and outbound call volume, average handle time, first-call resolution rate, appointment conversion rate, abandoned call rate, and patient satisfaction scores across both teams. • Develop and continuously…
Read more and apply on NakedMD's site
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