Senior Customer Support for US-Based Company (Remote)

Company

Paired

Where

Colombia

Arrangement

Remote

Level

Senior

First seen

October 27, 2026

Postings

2

Listed via

Workable

What the posting says

You’ll be responsible for timely responses, strong service quality, and resolving issues thoroughly. What you’ll do - Coordinate incoming support requests and ensure customers receive prompt, helpful answers. - Handle complex or sensitive customer issues and follow them through to resolution. - Review support conversations and coach the team on accuracy, empathy, and professionalism. - Track response times, resolution rates, customer satisfaction, and support quality. - Create clear processes, training materials, and knowledge base resources. - Help onboard and train new support team…

Read more and apply on Paired's site

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