Customer Service Team Lead
EPOS is hiring for Customer Service Team Lead in Kuala Lumpur, Federal Territory of Kuala Lumpur, M. Manager level. First seen October 28, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- EPOS
- Where
- Kuala Lumpur, Federal Territory of Kuala Lumpur, M
- Level
- Manager
- First seen
- October 28, 2026
- Listed via
- Workable
What the posting says
Role Summary We are looking for a hands-on and driven Customer Service Team Lead to lead our customer support operations while actively managing day-to-day execution. This role will be responsible for team performance, service quality, and operational efficiency, while driving improvements in automation, SLA adherence, and customer experience. What You'll Do - Lead and manage the Customer Service team (L1/L2 support), ensuring high performance and engagementOversee daily operations across channels (calls, WhatsApp, ticketing systems) - Monitor and enforce SLA targets (response time,…
Read more and apply on EPOS' site
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