(English C1) Customer Support Consultant, (short-term, remote)

Company

SupportYourApp

Where

Cape Town, Western Cape, South Africa

Arrangement

Remote

Level

Junior

First seen

November 5, 2026

Listed via

Workable

What the posting says

What you will do: - Deliver Level-1 technical support via phone, email and chat for a Swedish telecom software company, serving both business (B2B) and individual (B2C) customers; - Diagnose and resolve common issues across accounts, the platform, software and basic connectivity; - Troubleshoot wireless subscription issues, including activation, coverage and basic service problems; - Log, track and update support tickets so that status, fixes and next steps are always communicated clearly and on time; - Recognize when an issue needs the 2nd or 3rd line teams and escalate it with clear…

Read more and apply on SupportYourApp's site

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