Customer Success Manager - Mumbai
Apna is hiring for Customer Success Manager - Mumbai in Navi Mumbai, Maharashtra, India. Manager level. First seen August 9, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Apna
- Where
- Navi Mumbai, Maharashtra, India
- Level
- Manager
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
Responsibilities ● Ensure reactive and periodic recruiter level connect to keep pulse of the account ● Extensive telephonic outreach to recruiters/admins as per outreach SOP (when to call? Whom to call? How to resolve the client’s issues and grow Apna’s business?. ● Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team (Subject matter specialist) ● Maintain tight documentation and close loops on red flags and periodically share “Voice of Customers” ● Own Net revenue Retention (NRR) for respective orgs ● Focusing on existing accounts…
Read more and apply on Apna's site
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