Technical Coach (BPO)
Octal Philippines Inc. is hiring for Technical Coach (BPO) in Pasig City, National Capital Region, Philippines. Senior level. First seen October 30, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Octal Philippines Inc.
- Where
- Pasig City, National Capital Region, Philippines
- Level
- Senior
- First seen
- October 30, 2026
- Listed via
- Workable
What the posting says
The role drives technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions. By providing hands-on coaching and creating technical resources, the Technical Coach directly impacts first-call resolution (FCR), escalation rates, and agent confidence. PRIMARY RESPONSIBILITIES Technical Support Leadership • Provide advanced technical coaching to frontline Customer Support agents. • Conduct 1:1 and group coaching sessions focused on: • Technical troubleshooting depth • First Contact Resolution (FCR) • Average Handle Time (AHT) • Customer…
Read more and apply on Octal Philippines Inc.'s site
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