Customer Service Team Lead - Escalation
Fuku is hiring for Customer Service Team Lead - Escalation in Kuala Lumpur, Federal Territory of Kuala Lumpur, M. Manager level. First seen October 14, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Fuku
- Where
- Kuala Lumpur, Federal Territory of Kuala Lumpur, M
- Level
- Manager
- First seen
- October 14, 2026
- Listed via
- Workable
What the posting says
Role Overview: As the Trading Complaints Lead, you will be responsible for overseeing and optimizing the trading complaints management process to ensure efficiency, consistency, and regulatory compliance. You will directly handle complex complaint cases, lead initiatives to improve SOPs, training, and FAQs, and enhance the team's ability to manage customer complaints effectively. This role requires close collaboration with multiple departments and global teams— including Compliance, Risk, Product, and IT— to improve customer experience and mitigate compliance risks. Responsibilities: •…
Read more and apply on Fuku's site
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