Support Manager
ClearCourse is hiring for Support Manager in Newcastle, United Kingdom, United Kingdom. Manager level. First seen October 13, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- ClearCourse
- Where
- Newcastle, United Kingdom, United Kingdom
- Level
- Manager
- First seen
- October 13, 2026
- Listed via
- Workable
What the posting says
Requirements WHAT YOU'LL DO - Coach and develop a team of six across two time zones - Own service quality and customer experience - Be the go-to for escalations - Manage rotas to cover UK and Australian hours - Turn service desk data into insight that cuts repeat contact - Improve our processes, tools and knowledge base WHAT YOU'LL BRING - Proven experience managing a support or service desk team - Strong grasp of incident, request and problem management - Experience reporting on trends and service performance - Flexibility to work early or late for Australian hours - Bonus: SaaS and…
Read more and apply on ClearCourse's site
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