E-Commerce Customer Support Advocate
Keen is hiring for E-Commerce Customer Support Advocate in Cape Town, Western Cape, South Africa. Junior level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Keen
- Where
- Cape Town, Western Cape, South Africa
- Level
- Junior
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
In this role, you will support customers across the full post-purchase journey including orders, subscriptions, shipping, product questions, and account management. You’ll handle both high-volume and more complex cases, requiring strong judgment, attention to detail, and clear communication. This is not scripted support. You’ll be expected to think critically, take ownership of outcomes, and resolve issues end-to-end. The environment is fast-paced and performance-driven, with clear expectations around response times, resolution quality, and customer satisfaction. This is a full-time,…
Read more and apply on Keen's site
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