1st Line Support Agent
Luminance is hiring for 1st Line Support Agent in London, England, United Kingdom. Junior level. First seen August 9, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Luminance
- Where
- London, England, United Kingdom
- Level
- Junior
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
This role is responsible for handling incoming queries and incidents, resolving issues that can be quickly fixed, and ensuring every customer receives a clear and timely response outlining next steps. Key Responsibilities - Act as the first point of contact for all technical support queries via phone and Intercom - Diagnose and resolve straightforward technical issues promptly and efficiently. - Triage more complex issues, ensuring they are accurately logged and escalated to the appropriate team. - Provide clear, professional and timely responses to all customers, even when a resolution is…
Read more and apply on Luminance's site
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