Customer Support Advocate

Company

Keen

Where

Cape Town, Western Cape, South Africa

Level

Senior

First seen

August 9, 2026

Listed via

Workable

What the posting says

In this role, you will help customers troubleshoot complex and unique issues related to technical problems, operational workflows, and platform usage across phone, email, chat, and messaging channels . This may include diagnosing issues with web applications, integrations, and connected hardware used by merchants and operators. This role operates in a structured, performance-driven support environment where reliability, ownership, and attention to detail are critical. Successful team members are comfortable working in a fast-paced program, managing multiple customer conversations at one…

Read more and apply on Keen's site

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