MY - CS - AI Engineer (Team Lead)
Zeal Group is hiring for MY - CS - AI Engineer (Team Lead) in Kuala Lumpur, Federal Territory of Kuala Lumpur, M. Manager level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Zeal Group
- Where
- Kuala Lumpur, Federal Territory of Kuala Lumpur, M
- Level
- Manager
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
Job Responsibilities - Responsible for the development, maintenance, and continuous optimization of AI Customer Service Chatbots, including improving bot response quality, reducing escalation-to-human rates, and enhancing customer satisfaction - Manage customer service-related tools and platforms, including but not limited to Zendesk, internal help desk systems, ticketing workflows, automation rules, and knowledge base configurations - Drive AI adoption in customer service scenarios by evaluating and implementing suitable AI tools, platforms, or model capabilities to improve service…
Read more and apply on Zeal Group's site
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