Call Centre & Contact Centre Professionals
Hire Resolve.com is hiring for Call Centre & Contact Centre Professionals in Germany. Remote, Mid level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Hire Resolve.com
- Where
- Germany
- Arrangement
- Remote
- Level
- Mid
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
Key Responsibilities - Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels - Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards - Improve customer experience outcomes (e.g., CSAT, NPS, first contact resolution) while balancing efficiency and service levels - Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning - Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance - Oversee…
Read more and apply on Hire Resolve.com's site
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