Destava

Part-Time Technical Support Specialist

Hireframe is hiring for Part-Time Technical Support Specialist in Mexico. Remote, Mid level. First seen October 1, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Hireframe
Where
Mexico
Arrangement
Remote
Level
Mid
First seen
October 1, 2026
Listed via
Workable

What the posting says

As a Technical Support Specialist, you’ll be a customer-facing member of our Tier 2 support team, handling product issues that require deeper troubleshooting or coordination beyond frontline support. You’ll use company's procedures and diagnostic tools to investigate issues, guide customers through next steps by phone, email, and SMS, and coordinate with service partners when a field visit is needed. When an issue requires Engineering input, you’ll gather the relevant findings and provide a clear escalation. You’ll remain responsible for customer communication and follow-up as the case moves…

Read more and apply on Hireframe's site

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