Call Center & Contact Center Professionals
Hire Resolve.com is hiring for Call Center & Contact Center Professionals in United States. Remote, Manager level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Hire Resolve.com
- Where
- United States
- Arrangement
- Remote
- Level
- Manager
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
Key Responsibilities - Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels - Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards - Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels - Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy) - Implement quality assurance frameworks, calibration routines, and continuous improvement plans - Oversee training and onboarding programs; maintain knowledge management…
Read more and apply on Hire Resolve.com's site
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