Associate Manager - Operations (CS)
Lokal App is hiring for Associate Manager - Operations (CS) in Bengaluru, Karnataka, India. Manager level. First seen October 23, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Lokal App
- Where
- Bengaluru, Karnataka, India
- Level
- Manager
- First seen
- October 23, 2026
- Listed via
- Workable
What the posting says
Role Overview : We are looking for a strong Associate Manager - CS Ops to manage high-volume ticket resolution across chat, calls and email for AstroLokal. The role requires strong execution rigor, people management skills, and hands-on experience with ticketing tools. Key Responsibilities : - Lead a team handling 1,000+ user tickets per day across chat, call and email channels. - Ensure SLA adherence by monitoring real-time queue health across channels and proactively reallocating bandwidth. - Plan and publish weekly/monthly rosters, including weekend coverage, backups, and leave…
Read more and apply on Lokal App's site
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