We are looking for our next Senior Real-Time & WFM Analyst
OneTouch Direct is hiring for We are looking for our next Senior Real-Time & WFM Analyst in Bogotá, Bogota, Colombia. Senior level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- OneTouch Direct
- Where
- Bogotá, Bogota, Colombia
- Level
- Senior
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
Bogotá – Conecta 80 Business Center (On-site) 📋 Key Responsibilities - Monitor operations attentively to identify and address discrepancies compared to baseline workforce planning. - Track call volumes and real-time operational shifts continuously, issuing timely alerts to maximize on-duty staff utilization. - Provide Account Directors and key stakeholders with real-time visibility into critical operational metrics. - Develop, deliver, and communicate interval-based and daily closing reports on key performance indicators for Supervisors, Floor Managers, Account Directors, and the WFM team.…
Read more and apply on OneTouch Direct's site
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