FBS - Customer Care Director - CDMX
Capgemini is hiring for FBS - Customer Care Director - CDMX in Mexico City, Mexico City, Mexico. Executive level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Capgemini
- Where
- Mexico City, Mexico City, Mexico
- Level
- Executive
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
This position is to be one of the leaders of the FBS Mexico’s CAS Contact Center, responsible for customer service delivery across Farmers Insurance's service brands, including Farmers, Bristol West and Foremost. The role is accountable for end-to-end contact center performance, including service delivery, workforce strategy, quality assurance, and data-driven operational decision making. It collaborates cross-functionally with Farmers CAS leadership and the FBS Operations Hub to meet brand-specific service level targets, customer experience goals, and performance standards. This role…
Read more and apply on Capgemini's site
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