FBS - Operations Analyst I (Call Center)
Capgemini is hiring for FBS - Operations Analyst I (Call Center) in Brazil. Remote, Junior level. First seen October 16, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Capgemini
- Where
- Brazil
- Arrangement
- Remote
- Level
- Junior
- First seen
- October 16, 2026
- Listed via
- Workable
What the posting says
This role is responsible for monitoring call volume, agent adherence, and staffing levels to ensure the daily scheduling plan is executed effectively and service level objectives are achieved. The ideal candidate is analytical, detail-oriented, and comfortable working in a fast-paced environment where operational decisions must be made quickly. You will work closely with leaders, supervisors, and employees to support day-to-day contact center operations while providing reporting, performance monitoring, and operational insights. What You’ll Do - Monitor real-time contact center performance,…
Read more and apply on Capgemini's site
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