Customer Service Manager
efm is hiring for Customer Service Manager in Moorabbin, Victoria, Australia. Manager level. First seen October 26, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- efm
- Where
- Moorabbin, Victoria, Australia
- Level
- Manager
- First seen
- October 26, 2026
- Listed via
- Workable
What the posting says
Requirements The responsibilities of a Customer Service Manager include: - Train, coach, and mentor Internal Account Managers (IAMs) on role specific tasks and skills - Maintain service excellence with customer portfolio, ensuring risk mitigation and continuous value-add offering - Ensure the IAMs have clear role responsibilities and accountabilities that assist in the delivery of the overall department’s metrics and KPI’s through weekly, monthly, and formal performance reviews. - Develop and execute Continuous Improvement initiatives centred around customer experience with actions recorded…
Read more and apply on efm's site
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