Senior TQA Executive (Training & Quality Assurance)
EPOS is hiring for Senior TQA Executive (Training & Quality Assurance) in Kuala Lumpur, Federal Territory of Kuala Lumpur, M. Senior level. First seen August 9, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- EPOS
- Where
- Kuala Lumpur, Federal Territory of Kuala Lumpur, M
- Level
- Senior
- First seen
- August 9, 2026
- Listed via
- Workable
What the posting says
Job Summary We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations. Key Responsibilities - Conduct audits and…
Read more and apply on EPOS' site
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