Customer Care Lead

Company

INEOS Automotive

Where

Böblingen, Germany

Level

Manager

First seen

August 9, 2026

Listed via

Workable

What the posting says

The Customer Care Lead is responsible for managing, coordinating, and reporting on the resolution of escalated customer complaints received via INEOS’s Call Centre Partner, the INEOS Dealer Network, or the INEOS Senior Leadership Team. The role acts as a key operational liaison between the customer (e.g. Retail customers, VIP customers, Arcane Works, INEOS C-Suite), European/Global Customer Service teams (Aftersales), and global engineering to ensure timely, accurate, and effective issue resolution. The Customer Care Leads’ key task is to increase customer satisfaction. In that context…

Read more and apply on INEOS Automotive's site

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