Service Delivery Manager
BlackStone eIT is hiring for Service Delivery Manager in Dubai, Dubai, United Arab Emirates. Manager level. First seen October 29, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- BlackStone eIT
- Where
- Dubai, Dubai, United Arab Emirates
- Level
- Manager
- First seen
- October 29, 2026
- Listed via
- Workable
What the posting says
Key Responsibilities - Manage end-to-end delivery of IT managed services in accordance with contractual SLAs and KPIs. - Monitor service performance, availability, incident resolution, and customer satisfaction. - Manage incident, problem, and change management processes in an ITIL-aligned environment. - Handle escalations, root cause analysis (RCA), and corrective action plans. - Prepare monthly and quarterly service performance reports and SLA dashboards. - Conduct regular service review meetings with stakeholders. - Coordinate with technical teams and third-party vendors to ensure timely…
Read more and apply on BlackStone eIT's site
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