Destava

Technical Support Engineer

D2B is hiring for Technical Support Engineer in Johannesburg South, Gauteng, South Africa. Remote, Mid level, £1k–£2k a month stated. First seen November 4, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
D2B
Where
Johannesburg South, Gauteng, South Africa
Arrangement
Remote
Level
Mid
Pay stated
£1k–£2k a month
First seen
November 4, 2026
Listed via
Workable

What the posting says

Key Responsibilities Case Investigation & Troubleshooting - Inbound Queue Management: Triage, investigate, and resolve inbound customer tickets inside Intercom within agreed SLAs, setting clear expectation windows for every update. - Evidence-First Diagnostics : Check platform and audit logs, Sentry error events, browser developer consoles, network traces, API request/response payloads, and tenant configurations before asking the customer for additional details. - Defect Reproduction : Replicate issues inside sandbox environments and test tenants. When issues do not immediately reproduce,…

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