Workforce Planning Analyst
Keen is hiring for Workforce Planning Analyst in Cape Town, Western Cape, South Africa. Mid level. First seen November 3, 2026, posted 2 times; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Keen
- Where
- Cape Town, Western Cape, South Africa
- Level
- Mid
- First seen
- November 3, 2026
- Postings
- 2
- Listed via
- Workable
What the posting says
This role has no direct people-management responsibilities and focuses on forward planning rather than live queue monitoring. Requirements - Build weekly and monthly forecasts based on contact volumes, AHT, productivity, seasonality and service-level requirements. - Develop staffing models and capacity plans to identify workforce requirements, hiring gaps and future operational risks. - Create schedules that balance client coverage, service levels, occupancy and workforce availability. - Calculate shrinkage and account for leave, absenteeism, training, attrition and other capacity…
Read more and apply on Keen's site
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