Destava

AI Client Experience Manager

Zeal Group is hiring for AI Client Experience Manager in Hong Kong, Hong Kong, Hong Kong. Manager level. First seen August 9, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.

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Company
Zeal Group
Where
Hong Kong, Hong Kong, Hong Kong
Level
Manager
First seen
August 9, 2026
Listed via
Workable

What the posting says

This role will lead the development and improvement of AI-driven customer service solutions, combining customer operations knowledge with practical technical understanding to improve chatbot performance, automation, knowledge base quality, and service efficiency. Responsibilities - Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience. - Improve the current chatbot and related AI tools, with focus on response quality, intent handling, containment, escalation logic, and customer satisfaction. - Identify, evaluate, and implement…

Read more and apply on Zeal Group's site