Incident Management Analyst
CallTek is hiring for Incident Management Analyst in Cebu City, Cebu, Philippines. Mid level. First seen October 24, 2026; open as of November 6, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- CallTek
- Where
- Cebu City, Cebu, Philippines
- Level
- Mid
- First seen
- October 24, 2026
- Listed via
- Workable
What the posting says
The Incident Management Analyst is responsible for monitoring, analyzing, and coordinating incidents to support timely resolution and consistent service delivery. The role focuses on SLA tracking, incident reviews, trend identification, escalation coordination, stakeholder communication, and operational reporting. Key Responsibilities - Monitor and track high-priority incidents, escalations, and SLA performance. - Conduct incident reviews and ensure appropriate follow-up on open or escalated cases. - Identify recurring incidents, trends, and potential problem areas that may require further…
Read more and apply on CallTek's site
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