Customer Retention Specialist

Company

Remote Recruitment

Where

Cape Town, Western Cape, South Africa

Arrangement

Remote

Level

Junior

First seen

October 12, 2026

Postings

2

Listed via

Workable

What the posting says

Role overview You will protect the revenue a UK business has already won. You will reach out to at-risk customers, understand why they want to leave, and offer solutions that keep them. Key responsibilities - Contact customers at risk of cancelling - Handle cancellation requests with empathy and clear offers - Record cancellation reasons and share trends with the team - Run win-back and renewal follow-ups - Meet monthly retention and save-rate targets What you'll need - Experience in customer retention, account support or customer service - Experience with a CRM or helpdesk such as HubSpot…

Read more and apply on Remote Recruitment's site

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