Customer Experience (CX) Optimization Lead
FairMoney is hiring for Customer Experience (CX) Optimization Lead in Lagos, Lagos, Nigeria. Senior level. First seen September 22, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- FairMoney
- Where
- Lagos, Lagos, Nigeria
- Level
- Senior
- First seen
- September 22, 2026
- Listed via
- Workable
What the posting says
This role sits within the CX team and will be responsible for CX reporting, automation, process optimization, Freshworks administration, chatbot optimization, and driving cross-functional initiatives with Product and Engineering. Key Responsibilities: - Own CX operational reporting and dashboards. - Build automated reports using SQL, BigQuery, and Tableau. - Administer the Freshworks suite (Freshdesk, Freshchat, Freshcaller), including workflows, automations, bot flows, tags, and reporting. - Drive CX automation and process improvement initiatives. - Partner with Product and Engineering to…
Read more and apply on FairMoney's site
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