RTA Lead - UK Financial Collections (Centris, QC)

Company

Tasq Staffing Solutions, Inc.

Where

Quezon City, Metro Manila, Philippines

Level

Manager

First seen

October 28, 2026

Postings

2

Listed via

Workable

What the posting says

ASAP Qualifications: - Bachelor's Degree - 2+ years managing RTA teams. - Experience managing multiple queues and geographies. - SLA Achievement - Schedule Adherence - Occupancy - Forecast Variance - Abandonment % - Queue Management Accuracy Responsibilities: - Live Operations Oversight : Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips. - Team Leadership : Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts. - Decision-Making and Escalation : Make fast choices regarding overtime requests,…

Read more and apply on Tasq Staffing Solutions, Inc.'s site

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