Business Analyst / Knowledge Management Lead

Company

Northramp LLC

Where

Washington, District of Columbia, United States

Level

Mid

First seen

October 30, 2026

Listed via

Workable

What the posting says

Northramp is seeking an experienced Knowledge Management subject matter expert to build the knowledge foundation for an enterprise Service Desk modernization at a federal agency. The engagement consolidates distributed Level 1 IT support across the agency’s divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. You will turn what the agency’s specialized IT teams know into documented, validated, searchable knowledge that MSP agents can use to resolve issues at L1 and L2. The role owns the knowledge management strategy,…

Read more and apply on Northramp LLC's site

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