Remote Customer Support & Operations Associate
Pearl is hiring for Remote Customer Support & Operations Associate in Honduras, Santo Domingo, Dominican Republic. Remote, Junior level. First seen September 16, 2026; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Pearl
- Where
- Honduras, Santo Domingo, Dominican Republic
- Arrangement
- Remote
- Level
- Junior
- First seen
- September 16, 2026
- Listed via
- Workable
What the posting says
Day-to-day, you'll monitor multiple Zendesk inboxes and respond in writing to clinical trial participants, research site staff, and enterprise clients — adapting templated responses to each audience and escalating with clear context when a query needs payment provider data or specialist input. The operations side covers month-end invoicing in QuickBooks, reporting, and equipment and admin coordination. Success means every query acknowledged or resolved within one business day, disciplined inbox hygiene with no dropped threads, and confident, autonomous ownership of the US-hours support…
Read more and apply on Pearl's site
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