Agentic AI in Contact Center
TAWANTECH is hiring for Agentic AI in Contact Center in Riyadh, Riyadh Province, Saudi Arabia. Manager level. First seen November 2, 2026, posted 2 times; open as of November 5, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- TAWANTECH
- Where
- Riyadh, Riyadh Province, Saudi Arabia
- Level
- Manager
- First seen
- November 2, 2026
- Postings
- 2
- Listed via
- Workable
What the posting says
The role spans requirements and vendor selection through solution design, integration, AI governance, and delivery oversight, while building lasting in-house capability through knowledge transfer to a nominated internal candidate. 2. Key Responsibilities · Manage and refine the business and technical requirements across the three components (virtual AI bot / conversational IVR, the agent-assist, and interaction analytics), and maintain the requirements and compliance matrices. · Build and maintain the use-cases and intent-prioritization backlog (Tier 1 automated, Tier 2 AI-assisted, Tier 3…
Read more and apply on TAWANTECH's site
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