Inbound Customer Support/Virtual Receptionist
Alarm Systems is hiring for Inbound Customer Support/Virtual Receptionist in Quincy, Illinois. Junior level. First seen September 22, 2026; open as of November 8, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- Alarm Systems
- Where
- Quincy, Illinois
- Level
- Junior
- First seen
- September 22, 2026
- Listed via
- BambooHR
What the posting says
Key Responsibilities - Answer & Screen Calls: Professionally answer inbound calls on behalf of our clients, using custom greetings and scripts tailored to each account. - Gather Accurate Information: Collect caller details and document relevant notes clearly and completely. - Follow Customized Protocols: Adhere to account-specific guidelines—dispatching on-call technicians, escalating emergencies, scheduling appointments, or simply taking messages. - Maintain Call Flow Metrics: Strive for efficient ring times, hold times, and talk times while ensuring call quality and accuracy. - Provide…
Read more and apply on Alarm Systems' site
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