Incident Manager
8x8 International is hiring for Incident Manager in Manila-8x8 Asia. Manager level. First seen October 10, 2026; open as of November 13, 2026. Jobs taken straight from company career pages — no aggregator in between.
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- Company
- 8x8 International
- Where
- Manila-8x8 Asia
- Level
- Manager
- First seen
- October 10, 2026
- Listed via
- Workday
What the posting says
This role ensures that the right resources are assigned to work on the escalations and that the escalations are brought to a resolution that is timely, in compliance with the designated service level agreements (SLA) and meets the customer business requirements. Primary Responsibilities: - Prioritize incoming escalation requests based on 8x8 Technical Support Severity guidelines - Distribute escalated issues to appropriate support managers and teams on an ad hoc basis - Monitor and manage escalations through their life cycle to ensure timely completion. - Analyze escalation and incident…
Read more and apply on 8x8 International's site
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