21 skills · 23 tasks · 4 jobs
Click a skill to see where it was used — the count is how many items back it.
Cut the cutover change-failure rate (missed windows) from 11% to 2% over 18 months.
Cut emergency changes from 30% to 9% of the weekly CAB.
Owned the migration runbooks, the CAB calendar and vendor scorecards; core team of 8, reporting to the director of customer operations.
Delivered 12 MW of new IT load across 3 sites on a $48M program, 6 weeks ahead of the board date.
Hired to run the multi-site capacity program: new halls, power, network and the tenant handoff.
Refreshed 4,200 endpoints across 11 offices in 14 months; tickets about the new image down 22% in the quarter after cutover.
Froze scope in August 2026 when the mechanical contractor tried to add a second CDU mid-build; the steerco backed the freeze.
Own the integrated plan across facilities, IT ops and vendors; run the Thursday steerco and the RAID log.
Cut emergency changes from 30% to 9% of the weekly CAB.
Owned the migration runbooks, the CAB calendar and vendor scorecards; core team of 8, reporting to the director of customer operations.
Cut emergency changes from 30% to 9% of the weekly CAB.
Owned the migration runbooks, the CAB calendar and vendor scorecards; core team of 8, reporting to the director of customer operations.
Froze scope in August 2026 when the mechanical contractor tried to add a second CDU mid-build; the steerco backed the freeze.
First tenant racks late November 2026; hall live December 2026.
Delivered 12 MW of new IT load across 3 sites on a $48M program, 6 weeks ahead of the board date.
Own the integrated plan across facilities, IT ops and vendors; run the Thursday steerco and the RAID log.
Own the integrated plan across facilities, IT ops and vendors; run the Thursday steerco and the RAID log.
Hall 2 retrofit: PUE 1.48 → 1.31.
Own the integrated plan across facilities, IT ops and vendors; run the Thursday steerco and the RAID log.
Core team of 6; 4 active vendors on a monthly scorecard.
Owned the migration runbooks, the CAB calendar and vendor scorecards; core team of 8, reporting to the director of customer operations.
Refreshed 4,200 endpoints across 11 offices in 14 months; tickets about the new image down 22% in the quarter after cutover.
Rolled out the ServiceNow service desk: 6 queues cut to 3; first-contact resolution 61% → 74%.